FAQs

Delivery and Returns

  • Orders for products that are presently in stock and placed before 4:30 pm will be delivered on the next business day. However, please be aware that custom-made items, products shipped directly, pharmaceuticals, vitamins, and supplements may have extended delivery times, and this information will be provided on the product page if relevant. If you have any inquiries or concerns regarding your order, please feel free to contact our team either by sending an email to sales@medisupplies.co.uk or by giving us a call at 08001601621.

  • We offer complimentary delivery and shipping to all addresses within the UK Mainland for every order exceeding £35 (excluding VAT). However, extra fees may be applicable to locations outside the UK Mainland due to increased courier costs. To access a comprehensive list of our delivery charges, kindly consult our Carriage & Delivery page.

  • Should you find yourself dissatisfied for any reason, please reach out to us at sales@medisupplies.co.uk or contact us at 08001601621 within a 30-day period. We will make every effort to provide you with a replacement, a full refund, or credit to your account, with the exception of custom items and pharmaceuticals.

  • As we handle orders efficiently, if you have inadvertently supplied an incorrect delivery address for your order, we recommend reaching out to our team promptly at 08001601621. By doing so, we can promptly make the required modifications to guarantee that your order reaches the accurate destination. To expedite this procedure, it's advantageous to have your order number and the payment card used for the order on hand.

Account

  • If you encounter difficulties in accessing your account, please don't hesitate to contact our exceptional customer service team. You can reach us by emailing sales@medisupplies.co.uk or by giving us a call at 08001601621, and we will make every effort to address any account-related problems you may be encountering.

  • To initiate the process of resetting your account password, kindly navigate to the login page and select the "Forgot your password" option. After making this choice, you will be led through the required steps to receive a new password sent to your email address.

  • No, you do not need an account to make a purchase from us! Nevertheless, upon placing your first order, we automatically establish an account for your convenience. This account streamlines your future shopping experiences, enabling you to effortlessly reorder products, access your order history, review invoices, and save or load shopping baskets for convenient on-the-go shopping. Furthermore, eligible UK businesses are provided with £500 instant credit and 30-day payment terms.

Product Support and Info

  • We deeply regret any inconvenience caused by the receipt of a faulty or damaged item. Despite our best efforts to ensure that our products are shipped in perfect condition, occasional errors or damages may occur. If you have received such a product, please don't hesitate to contact our team at sales@medisupplies.co.uk or by giving us a call at 08001601621. We will guide you through the return procedure, and you can choose between receiving a complete refund or having a replacement sent to you without any extra charges.

  • Certainly, we consistently include invoices with all orders, and by logging into your account, you can access and download your past order invoices online.

  • You can use our fast order form here. You only need to type in the codes and select quantity, then you can go straight to checkout. You can always send us your order via post, email or over the phone.

  • At MediSupplies we are providing a free method of disposal of your old electrical or electronic equipment. Read more about our WEEE Takeback Policy.